Ola Electric is making a serious attempt to reset its after-sales image with a new nationwide strategy called Hyperservice. The initiative focuses on faster repairs, better transparency, and wider access to spare parts, addressing one of the biggest pain points faced by EV customers in India.
Instead of just adding more service centres, Ola is changing how EV servicing works altogether.
Table of Contents
What Is Hyperservice?
Hyperservice is Ola Electric’s new after-sales operating model that combines upgraded physical service centres with app-based service management.
The goal is simple: reduce downtime and remove uncertainty for customers.
Same-Day Repair Promise: The Core Idea
At the heart of Hyperservice is a same-day service commitment for eligible repairs—something that has been missing from many EV ownership experiences.
How It Works
- Same-day repair guarantee for select service jobs
- No extra cost for faster turnaround
- Customers can pre-book service slots via the Ola Electric app
- No more walk-in queues or open-ended waiting periods
This brings EV servicing closer to the expectations customers already have from traditional ICE scooters.
App-Based Transparency: Real-Time Tracking
Ola is also borrowing cues from its tech-first DNA to improve visibility during servicing.
Key Digital Features
- Slot-based booking through the Ola app
- Live service status tracking, similar to food-delivery updates
- Clear progress stages like inspection, repair, testing, and completion
This removes the uncertainty that often frustrates EV owners during service visits.
Upgraded Hyperservice Centres
The first upgraded Hyperservice Centre has gone live in Indiranagar, Bengaluru, with more locations expected soon.
What’s New at These Centres
- Improved workshop infrastructure
- Dedicated customer lounges
- Free Wi-Fi and better waiting areas
- Faster intake and delivery processes
Ola says this format will be rolled out across major cities in phases.
The Big Shift: Ola’s Open Spares Platform
This is where Ola’s strategy becomes truly disruptive.
Instead of keeping service and spares tightly controlled, Ola is opening up its ecosystem.
What “Open Platform” Means
Genuine Ola parts, tools, and technical resources will be available to:
- Independent local garages
- Fleet operators
- Individual scooter owners
Customers will be able to buy genuine spare parts directly via the Ola app or website.
This creates a second support layer beyond Ola-owned service centres, helping reduce backlogs and long waiting times.
Important Limitations to Know
Ola has clearly stated that Hyperservice is not a blanket guarantee.
Same-day service depends on:
- Nature of repair (major accidents or component failures may take longer)
- Spare parts availability at the centre
- Eligibility criteria based on location and service scope
In short, it improves speed—but doesn’t magically eliminate all delays.
Why This Matters
Ola Electric has faced sustained criticism over after-sales delays. Hyperservice is its strongest response yet—tackling the issue through process change, decentralisation, and transparency, not just expansion.
If executed consistently across India, this could:
- Improve customer trust
- Reduce service bottlenecks
- Set a new benchmark for EV after-sales support
What’s Next?
After Bengaluru, Ola plans a rapid pan-India rollout of Hyperservice Centres and open-spares access in the coming weeks.
So, what do you think — can Hyperservice finally fix Ola Electric’s after-sales reputation, or is execution the real test? Share your thoughts in the comments below!
